Placing Orders & Payments 10

• How do I place an online order?
• What payment options are available online?
• When I submit my credit card information online, how do I know that it is secure?
• How do I know that my order placed online has been received?
• I did not receive an order confirmation or shipment email.

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Delivery & Tracking 11

• What shipping options do you have available?
• What are your current delivery times?
• What is the cost of delivery?
• How do I track my order?
• Can I change the delivery address after placing my order?

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Returns & Exchanges 3

• I want to return my order. What is your returns policy?
• I have returned my order. When will my refund be processed?
• Can I exchange my order?

Product Information & Availability 7

• I need some information on an item before I purchase. Can I speak to someone about this?
• The item I want says “qty not available” when I try adding it to My Bag.
• The item I want is sold out online.
• Can I check if a product is available at a store near me?
• I have seen an item in store, but I cannot find it online. Why is this?

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Gift Cards 14

• Can I purchase a gift card online?
• Why haven't I received my e-gift card yet?
• I have misplaced my gift card. Can I replace it for another one?
• I have been given a gift card. How long do I have until it expires?
• How do I check my gift card balance?

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Rewards Member Account 8

• I have forgotten my password. How do I reset it?
• How do I update my email frequency preferences?
• How do I change my personal details registered with you?
• Can I see my in-store purchases in my online account?
• I am currently subscribed to the mailing list and receive emails from Bed Bath N' Table. Should I use the same email address to become a Rewards Member?

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General Enquiries & Feedback 5

• I would like to provide feedback.
• I seem to be having technical issues on your website. Can you help me?
• How can I find the location of your stores?
• Where can I view any job opportunities that Bed Bath N' Table may have?
• Does Bed Bath N' Table offer a gift wrapping service online?