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Knowledge base
Customer FAQ AU
Placing Orders & Payments
10
How do I place an online order?
What payment options are available online?
When I submit my credit card information online, how do I know that it is secure?
How do I know that my order placed online has been received?
I did not receive an order confirmation or shipment email.
View all 10
Delivery & Tracking
11
What shipping options do you have available?
What are your current delivery times?
What is the cost of delivery?
How do I track my order?
Can I change the delivery address after placing my order?
View all 11
Returns & Exchanges
3
I want to return my order. What is your returns policy?
I have returned my order. When will my refund be processed?
Can I exchange my order?
Product Information & Availability
7
I need some information on an item before I purchase. Can I speak to someone about this?
The item I want says “qty not available” when I try adding it to My Bag.
The item I want is sold out online.
Can I check if a product is available at a store near me?
I have seen an item in store, but I cannot find it online. Why is this?
View all 7
Gift Cards
14
Can I purchase a gift card online?
Why haven't I received my e-gift card yet?
I have misplaced my gift card. Can I replace it for another one?
I have been given a gift card. How long do I have until it expires?
How do I check my gift card balance?
View all 14
Rewards Member Account
8
I have forgotten my password. How do I reset it?
How do I update my email frequency preferences?
How do I change my personal details registered with you?
Can I see my in-store purchases in my online account?
I am currently subscribed to the mailing list and receive emails from Bed Bath N' Table. Should I use the same email address to become a Rewards Member?
View all 8
General Enquiries & Feedback
5
I would like to provide feedback.
I seem to be having technical issues on your website. Can you help me?
How can I find the location of your stores?
Where can I view any job opportunities that Bed Bath N' Table may have?
Does Bed Bath N' Table offer a gift wrapping service online?
Current
Trending Questions
4
Where is my order?
How do I apply a promotional code?
Am I getting the right discount?
I am having trouble placing an order online.
Archive
Archive
0
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